AS
Ashieqah S
1 reviews | Active since Feb 2016
03 Feb 2016, 11:40
Please help
I asheeqah signed with zone fitness a two year membership and my membership was near end when another consultant by the name of Jevan van Never signed me up and said that I will be paying 199 a month however he never told me that it is for another 2 year . I was signed up under false pretenses pls advise no paper work was given to me as proof of my new contract I have requested it numerous times please advise me on a way forward as I was not looking to renew my gym contract
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Zone Fitness's replyOfficial
03 Feb 2016, 12:13Hello Ashieqahsaal,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, as well as the Regional Manager to assist, someone should be in contact as soon as possible to help resolve the situation.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and left a voicemail to the same effect.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, as well as the Regional Manager to assist, someone should be in contact as soon as possible to help resolve the situation.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and left a voicemail to the same effect.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply03 Feb 2016, 12:13
Official
Hello Ashieqahsaal,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, as well as the Regional Manager to assist, someone should be in contact as soon as possible to help resolve the situation.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and left a voicemail to the same effect.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, as well as the Regional Manager to assist, someone should be in contact as soon as possible to help resolve the situation.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and left a voicemail to the same effect.
Kind Regards
Stephen
Zone Fitness Clubs