MB
Mingray B
1 reviews | Active since Sept 2015
07 Sept 2015, 22:42
Payment
I went to the gym on Sunday, 06 September. I swiped my access card to go in. It didn't allow me to enter. One of the ladies (foul attitude) behind the counter told me, the reason why I can't go through, it's because my debit order payment for August didn't go off!<br> <br> That's quite strange. My debit order goes off every single month. So I had to pay over the counter. A whole R215! I signed up for R185.<br> <br> Zone Fitness is really a disgrace. I am very disappointed. Unhappy customer.
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Zone Fitness's replyOfficial
08 Sept 2015, 10:22Hello Enrico5,
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply08 Sept 2015, 10:22
Official
Hello Enrico5,
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs