Pathetic service from Zone Fitness

I am totally appalled by the type of service, or should I say lack thereof from Zone Fitness! I put in 2 requests for contract cancellation, with the latest being on the 16th August 2020 as my 24 month contract ended in July 2020 (contract start date: 01 July 2018). I received a call from the relevant Zone Fitness representative around the 24th of August 2020 stating that a premium for August would still be debited as they needed a 20 day written notice for cancellation. I agreed to this as my first request for cancellation could not be picked up. I have subsequently sent through 2 follow up emails to him for confirmation of contract cancellation but have received no response. I have received an sms that my contract will now end in October 2020.. These guys freaken crazy!!! I am sick and tired of the ****py service from this gym. It was this type of service that resulted in me not even going to the gym. Learning from my mistakes, i would rather pay a bit extra and sign up with the other gym in the area. I guess the saying "Cheap is no good" is totally true.