aS
aamena S

1 reviews | Active since Mar 2014

28 Feb 2015, 11:36

pathetic service and dont care attitude

signed up for the services and cancelled within the 7 day cooling period<br> <br> spoke to nivesh<br> <br> he did not cancel the contract<br> <br> i have been billed for 2 years for a service i have never used<br> <br> i have called their head office and spoke to michelle who promised to have someone call me back<br> <br> it is now 3 months and no one has called<br> <br> i have called the useless lenasia branch a million times<br> spoke to their so called manager that never gets back to me<br> <br> they have no co ordination or system<br> <br> people who cant even speak properly come onto the phone and hassle <br> <br> <br> i am shoved from pillar to post<br> <br> it is now 2 years and the contract has expired and they are still debiting my account<br> <br> i am tired of this useless pathetic so called customer service that give no service and don't give a dam about their customers<br> <br>

0
Replies (1)
Zone Fitness
Zone Fitness's reply28 Feb 2015, 11:47
Official
Hello mena.s,

Thank you for making us aware of your issue, we aplogise for the inconvenience this has caused. Your matter has been forwarded to the regional manager and he will contact you on Monday to assist with your query

Best regards
Santie
Zone Fitness Clubs