Pathetic Service and Cheek

Me and my fiance had an absolutely pathetic experience with zone fitness. We signed up with zone fitness in january. my fiance was already a member at zone fitness wynberg. so i signed us up on a new deal which was being offered . after doing this, she then cancelled her contract at wynberg zone fitness so that we could go onto the new contract opened at parow centre zone fitness. after this, every single time she tried going to a zone fitness, they would tell her that her contract expired, and she had to explain to them the situation of us cancelling her old one and opening a new one, which should be a very straightforward process. teach and everytime, we contact both zone fitness wynberg and parow centre, who assured us each and everytime it will be sorted out but the exact same thing happened each and every time. even the front desk assistants would take down our details assuring us it would be sorted, but abo****ely nothing changed. after this, we decided to call various sales people trying to sort this out as it was starting to get extremely frustrating and annoying to have to give a long explanation each and everytime you are wanting to go to gym. up until this day, which has now bee over 3 months, this issue is STILL continuing, after we have been in contact and being assured it will be sorted each and every week twice a week. yet absolutely nothing has changed. we then decided that we had enough of this, and decided we are cancelling our contracts, as our contracts has not been sorted out completely to be members since the first day we signed up until today. Zone fitness admitted to this problem and issue and apologised, but when i put in my notice to cancel my membership (seeing that our memberships were never sorted as promised and always given issues from day one) i was informed that i cannot cancel our contract without having to pay the cancellation fee. What a damn cheek to tell someone they have to pay the cancellation fee after they had been for 3 months unable to rectify something that has been causing issues and frustration. I would like someone from zone fitness customer care to contact me so that i can deal directly with someone with who i can sort out our cancellations WITHOUT paying a cancellation fee as zone fitness DID NOT at all provide the service that we signed up for.