1 reviews | Active since Sept 2015
PATHETIC SERVICE!
I phoned Zone Fitness more then ten times to find out whether I have a membership there as I never received a card and never gymed one!! I called and I was told on each occasion that I did not have a membership their. I have never received any sms's,phone calls or emails and now I receive a letter stating that I need to pay before I am handed over???? If I have to make arrangements to get those phone calls that were recorded, I will!! I am not going to pay over R4000 when I was told by admin at Parow branch as well as willow bridge that I do not have a membership there! I gave them my ID number and they could not find me on the system!! SOMEONE NEEDS TO GET BACK TO ME ASAP BEFORE I TAKE THIS FURTHER! I will NOT allow any business to bring my credit record down, especially a business who told me on numerous occasions that they cannot find me on the system!! If I had a membership there, I would have gone to gym!!!!!!
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our Clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
As per our telephone conversation, I have logged the complaint to the Operations Manager of the Club, as well as one of our National Debt Collecting Managers to assist.
Someone should be in contact with you as soon as possible to help resolve the situation.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our Clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
As per our telephone conversation, I have logged the complaint to the Operations Manager of the Club, as well as one of our National Debt Collecting Managers to assist.
Someone should be in contact with you as soon as possible to help resolve the situation.
Kind Regards
Stephen
Zone Fitness Clubs