Pathetic Customer Service

Zone should really change their managers. They have no customer service etiquette. The gyms are being managed like a ****** concentration camp. What the manager decides goes. No communication to the paying customers.

Due to loadshedding I phoned in early yesterday to ask what happens in the event of their being loadshedding at 18.30pm when we have to book the class. A lady by the name of Mushfeeka said she will book me at the time. I was like ok maybe they have changed their rules again like they have done so many times before. I confirmed and she said I am definitely booked.

Today I phoned just to make sure as I always confirm yes, due to Zones lack of professionalism. I then get told my name is not on the list. The very same lady apologize and said she doesn't know what happened but she definitely booked me. I asked to speak to management and a guy by the name of Rogan takes the phone and says rules have changed again you are now only able to book 6 hours before class. No communication nothing. Zone had my phone number to phone me to ask if I have any friends or family who would like to sign up but they didn't have My number when they had to phone me to say they are wiping my name off a list because they made the mistake to take the booking early.

Rogan then tells me my name will be added to the list in the event of members not pitching. Really was the mistake made on my side? No not at all. The evening I asked my friend to check if my name is written on and no nothing at all. I know of three people who did not pitch for class but I also know of 3 people who they denied access because their names were also removed from the list after confirming booking.

We never skip payments and to be treated like this is totally disgusting. Then they stand at the doors treating you like you are intruders. Thank you but no thank you for Zone Tokai. Love the two lady instructors but hate the way the staff treat paying customers.