AS
Aneeqah S
1 reviews | Active since Jan 2015
15 May 2016, 09:13
PATHETIC
All I can say is, I am at my wits end with the pathetic service I have received from Zone Fitness. I requested that my membership be cancelled two months ago (mid-March), paid the 60% cancellation fee but was debited the full amount at the end of March. That's R400! This is the second time I am having to report this because as yet, no information has been given to me regarding my refund or the status of my cancellation! I keep being referred from one person to the other and get a response (vie email) from these representatives with no sense of urgency, always 4-9 days later or not at all.
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Zone Fitness's replyOfficial
16 May 2016, 08:28Good Day Aneeqah
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our Clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly. I have logged your complaint to our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply16 May 2016, 08:28
Official
Good Day Aneeqah
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our Clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly. I have logged your complaint to our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs