Only gets reply after 4 months... we dont k ow.

<p>Been at zone fitness Brackenfell for 7 years straight now. Has been a good club. In middel 2016 we did a club 500 competition with the promise of a board being put up with the numbers we got. After half a year of no response as to where the board is. I put a hey manager letter in the box in january 2017 after which i got no response whatsoever.. then i left another in february 2017 after which i recieved no response. In March 2017 i left another with no response from this *********** company. I then left another in april/may 2017 in the managers office because i recieved no response for the previous 3 months. 3 days later i got a call that i missed because i was at work i phoned back and was told the manager would get back to me. The same day the manager tried 2 times again which i missed because of work after i told the receptionist i work untill 4 o clock phone me then... after this day i recieved no feedback or calls from said *********** manager. After 2 weeks i came into the club tonight and found the manager there. Her response apart from being arrogant and not giving me a chance to explain my side of the story was that she was not the manager at the time of the previous 3 months messages and the previous 6 months so she cannot give me an explanation as to why i recieved this shocking and absurd service. And basically i just have to forget about it because she cannot help me. I find this disgusting and unacceptable. Firstly if you are promised something you deliver. And secondly the arrogance the manager displayed in not being willing to find out why the previous one did not respond to me for the 6 months i was asking employees and the 3 messages i left at reception. I will be taking this further as i would like to know why i am paying every month and if i miss one month i get a bunch of calls asking when im going to pay. But until now for 9 months i have gotten 0 response as to why my services are not being delivered and rep**** to as promised. Please get back to me asap with an explanation and a written apology as to why it takes a manager more then 9 months to effectively communicate with its clients.</p>