Now I know why they’re cheaper than virgin active

I am having issues with cancelling my contract even though I finished my 2 years and am currently on a month to month contract. Staff from different branches confirmed that I need to cancel before the 20th of the month in order for the debit not to run off my account the following month. I want to cancel my membership today but the debt collector of Muizenberg is telling me a different story. I explained the situation and they want me to have a meeting with the manager and staff member that gave the information. I am not a staff member or a third party that handles internal policies and have much better things to do with my time. The issue can be dealt with internally, just cancel my membership with immediate effect and I will be sure never to use your services again. You can also forget about any positive referrals from my side. I have always spoken highly of your business, but now I am being treated like this. The debt collector’s name is Sacha and I pray that no one has to deal with this person. I really don’t care how you want to handle your customers, just be sure that you cancel my membership and that it is the last time I hear or see anything from Zone Fitness. I do not want any further debits from this account. I only expect a confirmation email and do not plan on going back and forth with this situation.