1 reviews | Active since Jan 2016
Non response from Zone Fitness regarding this
I wish to express my disappointment in the company for the way it has handled<br> a very simple and personal issue. A couple of months ago, I had changed<br> accounts with my bank thus gaining a new bank account number. I was instructed<br> by my bank to notify all companies which I have scheduled debit orders with,<br> Zone fitness being one of them. I did as instructed and whilst doing so, I<br> paid over the counter within the first month of changing my account number,<br> aware that it wouldn't be active immediately on your system.I am paying for<br> two separate gym accounts.<br> <br> During the course of changing my account number with the Zone fitness branch<br> in Kloof in town, I was given a form to fill in which I was required to put in<br> the new details of the new account number. I was told my details would be<br> logged and updated accordingly. As I paid for the second gym account, I was<br> told that I can only pay that in the branch in which I signed up in since its<br> the R175 plan. I went all the way to Mitchells Plain and did as<br> instructed by paying over the counter. I still had amounts being debited from the old account and now i'm in the negatives with the bank for bouncing debit order penalties. Will take further!
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor manager, who should be in contact with you as soon as possible to help resolve the situation.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor manager, who should be in contact with you as soon as possible to help resolve the situation.
Kind Regards
Stephen
Zone Fitness Clubs
