Non-compliance to procedure for unpaid debit order

Yesterday, my wife contacted Zone Fitness to query the procedure for recovering an unpaid debit & it was confirmed to her by the consultant:<br> <br> 1) A sms will be sent to the client advising of the unpaid debit;<br> 2) The client will be contacted to find out when funds will be available again to recover the unpaid debit.<br> <br> As the client, I can confirm that an sms was received from Zone Fitness but not once did anyone contact me to establish point number 2. This resulted in my bank account being debited 4 times by zone fitness with charges amounting to approximately R550.<br> <br> When raising the issue of the non-compliance to procedure with the consultant, as stated in point number 2, she advised that regardless thereof, Zone Fitness will not refund my bank charges & when requesting to speak to a manager, she refused to escalate & stated that whatever she had just told us, her manager would be telling us the same.<br> <br> This leaves me with no option but to expose the bad service received, which I believe could all have been avoided had procedure been followed. Let it be known that, I am very unhappy with this kind service & will be cancelling at the very first opportunity presented. <br>