CR
Cuan R

1 reviews | Active since Sept 2013

08 Sept 2015, 10:50

Nobody wants to help me

I have been calling Zone Fitness for the last 2-3 weeks to enquire about my contract as I know it is coming to its end and I only made use of the gym for the first 3 months. I now want to cancel it but every time I phone nobody can help. I call and I get told that my gym contract is not with St Georges Mall so they cannot help me and when I request them to find out where my contract is so that I can cancel it I get told that they cannot help me and I need to phone around so I tried calling Cape Quarter and they tell me exactly the same thing. I don't see how this is my problem and I don't know why Zone Fitness cannot help me but they are not complaining that they are debiting my account every month and I don't want to stop the debit order as it will reflect badly on my credit record. <br> I am really upset because I don't see why I should be paying longer than I should especially considering that the last time I saw the inside of the gym was probably a year and a half a go. I don't know where the contract is neither do I know where my card is and I actually don't care where it is. You should have my contract details on system and if not, don't request me to call around, not my problem

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Replies (1)
Zone Fitness
Zone Fitness's reply08 Sept 2015, 11:36
Official
Hello Cuban1985,

First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.

As I mentioned on the phone, I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible to process the cancellation.

Kind Regards