NO FEEDBACK - PATHETIC

There was a month when I was not able to pay my gym membership I advised your contact centre people. Why do you guys constantly try to deduct for the past 3 months I have paid a total of R900pm in bank charges due to you guys who constantly tried to deduct which resulted in me not being able to pay for my gym membership. I am paying more on bank charges then my actual gym membership which is PATHETIC. I sent an email to Elizabeth at your milnerton branch regarding the situation as well as she sent me an SMS regarding payment and TO DATE she did not even have the audacity to acknowledge she received the email I can forward you proof of my bank statement. WHY WHEN ONE TELLS YOU WHEN TO DEDUCT YOU GUYS STILL TRY TO DEDUCT I DEMAND THAT YOU GUYS REIMBURSE ME FOR ALL MY BANK CHARGES because of YOU I cannot even pay my other debt including my gym membership R900pm for bank charges is not even close to the R350 I PAY FOR GYM MEMBERSHIP AND WHAT MAKES IT WORSE I MADE CONTACT WITH YOU GUYS SEVERAL TIMES WHEN YOU CALLED ME BUT YOU JUST DONT CARE!!!!! WHATS THE POINT OF MAKING CONTACT AND SENDING SMS WHEN YOU GUYS DONT UNDERSTAND