*********** & No Customer Service

I am really disappointed in Zone Fitness.... Firstly they wanted to introduce a app to be able to sign into the gym (everyone had to download it according to staff ) so I scanned my gym card on my phone and used that to sign in ( As the app was not working yet), few months later, now it is forbidden to use your phone, everyone "Forgot" about the app they said we need to download. They would not let me into the gym even, i forgot my card at home, so i said, okay check me on your system via my ID number (As a gym member is allowed to forget the card 1x per month) But no.... The rules state no client may forget the membership card even once all of a sudden??? I mean seriously people. I drive all the way from Paarl to gym in Cobble walk, but all these changes come out of no where and you never bother to Communicate it to your clients? A lot of our friends already left because of how *********** @ZoneFitness is... I am next.