Never ending problems. Must pay to end it

On Tuesday 29. 12.2015 I found out about a Summer Promotion of an upgrade to Super Club for R199. This was ideal since I have had unending problems with my branch. I immediately contacted several branches in order to get a rounded understanding of the requirements and procedure.<br> <br> I thereafter contacted my branch telephonically and per email. After not receiving any response I visited the branch. Letanya advised that I am unable to due to an arrear amount on my account. This came as a surprise since Mr Liddle advised that all the charges billed against my account was erroneously done and would be reversed. My account was also frozen for 12 months. an act of bad faith since I have been handed over to debt collectors?<br> <br> In 2014 I approached the branch for cancellation since I had been transferred to Kimberley, which did not have a branch available. Despite circumstances out of my control I had to pay -R 1200(60%) cancellation fee. The count was frozen for 12 months based on documentary proof.<br> <br> In the same year my account started being charged again, which I have been querying since November 2014. It is this arrears preventing me from upgrading to Superclub.<br> I have emails.<br>