RF
Rochelle F

1 reviews | Active since Dec 2012

17 Mar 2015, 15:58

Misleading sales pitches

Firstly, i would like to say that i am really getting worried being a part of Zone Fitness, Wynberg Branch, I visited the branch in Wynberg on 07th March 2015 where i spoke to Kazz Abrahams, He made my deal sound so good which was initiation fee of R100 and R175 p/m and also a personal trainer for 18wks. I then signed up. On my first session with the trainer (Ricardo) he then advised that Kazz should not have told me that it was 18wks as it is only 1 session with a trainer. I am not happy because they are making their problem my problem. I do not appreciate being **** to and being provided with poor service and false advertising as now they are passing the buck. My expectations are not managed according and if it means that i must spread the word not to trust Zone Fitness and their sales consultants then i shall do so. I work in an industry where there is a lot of people that works in the area and if influenced with facts will give Zone Fitness Wynberg and wide berth. If i knew what i know now, i would not have joined.

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Replies (1)
Zone Fitness
Zone Fitness's reply17 Mar 2015, 16:15
Official
Hello Caleb@1,

Thank you for bringing this matter to our attention.

We will investigate and have the Sales manager contact you from the Wynberg branch. We do apologies for any inconvenience this may have caused.

Kind Regards
Ilse
Zone Fitness Clubs