Manual processes making life difficult

Tried to change my bank details at the start of June 2019 - but wasnt changed in time because of the manual processes i.e. I had to go into a club (Brackenfell) and changed it by filling out a form (no ID required).

So I ended up getting debited on my old account at the end june and incurred costs for returned debit orders.

On top of that got blocked from the gym - then paid via EFT days later - my account still got pinged a week later.

I then sent a cancellation e-mail to the "home" club (Mitchells Plain) on the 16th July 2019 - speaking to a consultant on the phone that same day inquiring if they've sorted my debit order issue yet - the consultant confirmed that they are investigating the status of it and also acknowledged receipt of my cancellation e-mail and told me that they will get back to me and still havent heard any feedback.

I called back a 2 days ago asking for the consultant but the receptionist on the phone said that consultant was off - i then asked to have someone call me back, but was told to call back in 5 minutes (couldn't even take the time to take my name and number)

I'm just done having to go through so many manual channels to get things done - we're in the 21st century, things could be so much more convenient for both the consumer and service provider.