MS
Moegtar S

1 reviews | Active since Dec 2015

14 Dec 2015, 12:17

Lying and billing wrong

I have had the worst experience with Zone Fitness. Firstly I was walking around town enjoying my off day with family and friends then I get approached by a sales lady by the name of Lameez from Zone Fitness and she invites us to Zone Fitness central town. She says that we just have to come have a look and see what Zone Fitness has to off. We head to the one in central town with her and we meet a guy by the name of Chris who is her manager apparently. He starts selling the idea of getting us on board and says that because we a group we will pay R175 per month and we can go to any gym that we want. I didnt want to give my banking details then he said its just for paper work and nothing will get deducted now but only end of November. by the 2nd November I get an SMS to say that my account is in arreas and the 26th November they deducted money from account. Then on the 30 November they deducted again. I tried to correct this and no one has gotten back to me...Then i wanted to go gym and I am told that I cant go to any gym I can only go to the one in town. Do you teach your sales people to lie. Can anyone get back to A.S.A.P

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Replies (1)
Zone Fitness
Zone Fitness's reply14 Dec 2015, 12:41
Official
Hello Mo-love,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

As per our phone conversation, I have logged your complaint to the Operations & Sales Managers of the Club, someone should be in contact with you as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs