CR
Craig R

1 reviews | Active since Nov 2014

06 Oct 2015, 17:21

**** too

I recently requested for my membership to be cancelled as I've completed my year contract, only to be told that I have a 6 months left and was given a 2 year contract by Karren, before signing up I specifically asked her twice in the presence of 2 colleagues of mine if this is a year contract, too which she responded yes. Karren then calls me with her stinking attitude and starts questioning me about contract that she miss-sold to me. I cant believe that one of your representatives would disrespect a so called customer in this way. I was planning to pay the remaining 6 months on my contract but to get a call like this and be spoken to in such a condescending manner is uncalled for. I now want nothing to do this company and demand that all payments be stopped immediately. I expect action to be taken against this employee and my contract to be cancelled.

0
Replies (1)
Zone Fitness
Zone Fitness's reply07 Oct 2015, 09:19
Official
Hello CraigRoberts,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.

I have logged the complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible to help resolve the situation.

Kind Regards
Stephen
Zone Fitness Clubs