Lack of response

I had an accounts problem and went in to address it at bruma gym. The lady in that division is abrupt and rude and has no s**** in dealing with customers. In any event, I was informed that I need to pay the lawyers which I said I can settle in the gym by means of a payment arrangement so that my wife can continue with a renewed contract.

This means that the gym keeps her as a client for a new period, and they get their outstanding amount, right? its too bad that this person who represents the gym could only repeat " speak to the lawyers". Further to that I asked for the club owners details who maybe would have more sense, and I was given an email address that did not work despite me running into the sales manager later who confirmed the address.

I then took the sales managers email down and sent him an email which he said he would forward to the owner , Mohammed, and I did not get a response on the matter or acknowledgement of my request since.

I have been a member there for over two years an di have a good mind to terminate this as well because of a lack of attention to my query as a customer.

we did not say we will not pay we said we want to reach an agreement with the gym which lawyers will not know anything about. the account was just three months in arrears why should I pay unnecessary fees over and above this, I will just cancel my membership as well perhaps and make you guys beg for any outstanding fees.

I still await a response as of today.