LACK OF COMPETENCY

I started with Zone Fitness last year April. They have been debiting R199 from my ABSA account before I changed my banking details in september. I have been doing a EFT transfer as I have told Zone Fitness staff countless times that my banking details have changed and yet nothing was done. So I did and EFT payment to ensure I dont get into arrears. I went to their branch in Bruma (Johannesburg) to do this months payment which was on the 30.04.2018. I spoke to the lady working there that day. She then told me im in arrears of R904.45. I have been paying my account via EFT. and even if I was in arrears it would be from Oct last year... now calculations. If I was in arrears from Oct last year and I pay R199 on the 1st of every month that would mean I would be in arrears of R600 and my payment in January was R760 and in Feb I paid R400 and in March I paid R200. how in the name of money am I in arrears of R904.45???????????? I dont even have my damn contract as I have asked your staff (Flex) countless times for my damn contract!!!!! your lack of competent staff is frustrating!!!!

I would like to cancel my contract with you guys, I will not pay that amount .. get your staff members checked and my contract given to me and then cancel my contract!

I am so over this incompetency from your side