LdC
Lee-Ann de Castro
1 reviews | Active since Feb 2016
10 Feb 2016, 13:13
Ive had enough now!!!
hi this is the 2nd month already that I've been waiting for my debit order to go off for my gym contract.<br> i received a sms confirming it would go off at the 28 Th of January 2016 but until today nothing went off. last month i paid it over the counter because of the same reason and i had to pay all the penalty fees as well.<br> I'm very sorry but i refuse to do it again!!! rather stop my contract then but I wont pay the other amounts due then.<br> Worst service ever!!!!
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Zone Fitness's replyOfficial
10 Feb 2016, 14:18Hello Just Me!!!,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply10 Feb 2016, 14:18
Official
Hello Just Me!!!,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs