It's been more then three months and no resolution

On the 5th january 2016 I was informed by Shanice( the club manager) as she would not be able to assist me on a club level with my concern,which were addressed to Michelle (at call centre),Stephen(customer service) previously and also was I promised a call from the Regional Manager,but up until this day I've received no call what's so ever.<br> <br> Why is it that my concern is ignore.<br> The consumer act prescribe 24 months being the maximum period for a fixed term agreement, why is it than i only discovered I had a 36 month.<br> <br> No resolution offered, No feedback...