Incorrect 10% penalty fee

Good day

Please can someone assist.

On the 26 August 2021 we signed up with Zone fitness, on the 31 August 2021 I found out I was pregnant and we could not continue with the gym as I could not benefit from the gym. We have never used or even went back to the gym.

We never received any communications regarding the account since last year August until now when I received a call to say I owe R9552 for a service I never used/rendered. According to the Zone fitness contract (attached for your reference) it states in clause 3 that a 10% of the remaining months of the initial period will be payable, this meaning R398 x 24 months (Remainder of the contract) = R9552 x 10% as per the zone fitness contract = R955.20

Norman Bisset consultant that called me yesterday also said that Zonefitness should resend them the document that states the 10% amount that I need to pay. Then I can pay them. So this is the R398 x 24 months (Remainder of the contract) = R9552 x 10% as per the zone fitness contract = R955.20

You can not according to the CPA charge for a service never rendered as this is unconstitutional and ********. Im more than happy to pay for 10% penalty as per the Zonefitness agreement but you CANNOT charge me for services never rendered due to the consumer not being able to utilize the service