1 reviews | Active since Jan 2016
*********** STAFF !!
I have requested for my account to be closed as i took my contract out round about June 2014 .. i fell pregnant in September.<br> Therefore i did not use the gym and spoke to a consultant in November 2014 to please work out what will be the penalty i will have to pay .I was aware that it was 60% .<br> He told me to send an email and that is what i did.When i went to the gym in Dec. to go sort out the account they were closed.Therefore i had spoken to MR.X beginning of Jan and i requested for him to email me banking details and what amount i should pay but nothing was received.<br> Middle of Jan 2015 i emailed Mr.X to please debit the 60% off my account as i was moving out of Lenasia and wouldn't manage to go into the Gym to sort out.<br> I had phoned the branch this morning NOV.2015 as i was going through my bank statement and noticed that i was still being charged and the 60% what was suppose to be deducted beginning of the year when i had requested was not done. Apparently Mr. X is no longer at the Lenasia branch. (this was not my problem)<br> OUT OF CHARACTERS TO ADD TO THIS PATHETIC SERVICE ! I WILL PUT A STOP TO MY DEBIT ORDER.CAPE TOWNS HEAD OFFICE HAS *********** STAFF AS WELL !
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
