******* payment deductions made

I just recently registered at the Zone Fitness Gym the start of November in Wynberg in the initial transaction the card machine declined the payment but my phone indicated that the payment was made and I was told to wait and the payment will be reversed and did so and nothing happened then I was told to go speak to my bank Capitec and I did so and the payment was paid back then i went back to Zone Fitness to pay the sign up fee and the transaction was a success not to long after Friday 05/11/21 at 02:41 a deduction was made of the same price as the sign up fee I then again spoke to the Sales Representatives at Zone Fitness Gym and I was again told to sort it out with my bank so I did so this time the bank told me I need to pay to obtain the funds that was taken unless the gym refunds me for incorrect deduction that was made I have issued bank statements which the gym has copies of and spoken to several sales consultants about this and left my contact details for the managers to contact me on nothing has been done I was there this morning and the sales consultants say that there is no report of anything of this relating to my card

I would just like things to be fixed and not dragged out of proportion when its issues that could have been fixed in a day