******* Debit Orders and **** Payment Arrangements

I defaulted on payment for 01 March 2016. I was then contacted by one of your representatives shortly thereafter to make a payment arrangement. It was agreed that I would make full payment on the outstanding fees on 25 March 2016. At no point in time did your representative indicate that my banking account would continue to be debited throughout the month until payment had been made, as agreed, on 25 March 2016. I was shocked to see that my bank account had been further debited on 08, 11 and 15 March 2016 despite a payment arrangement having been made. Due to lack of funds in my bank account, I have now incurred penalties for the failed debit orders on my account. I contacted zone fitness and invited a rep to meet me halfway in trying to resolve this issue. I nonetheless made payment of all outstanding amounts as well as payment for the following month in advance at the branch on 26 March 2016. My payment was not captured and my bank account was again debited. It was an EFT payment( I have proof of payment). Despite numerous phone calls and e-mail still no word from Zonefitness. The website does not even have the contact details for the ombudsman while my account is being debited