PK
Puseletso K

1 reviews | Active since Feb 2014

28 Jan 2016, 11:30

******* debit orders

I skipped my gym payment for December and planned to make amends for it in January. Unbeknown to me Zone Fitness (Life Centre) now goes into my account and debits R215 instead of the R185 that is owing to them, I then called in a spoke to Hilda in accounts who then told me that they charge an additional R30 for debit orders that don't go through. I don't even care how little the amount is, but it is ********* to just help yourselves to people's money especially if this is not authorized, was never mentioned when the payment arrangement was made and more importantly it is not stated anywhere on the contract! It is ******* and unauthorised! They claim that it is stated on the board in the gym! The board is not a legal document neither is it binding. I loathe ********* business conduct, it drives me up the wall!!!!! <br> <br>

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Replies (1)
Zone Fitness
Zone Fitness's reply28 Jan 2016, 11:47
Official
Hello SweetPerson,

Firstly would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

As mentioned in the email correspondence I sent as well, I have logged your complaint to the Operations manager of the Club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs