I would not recommend Zone Fitness

I am sad to say that the customer service is below par. I entered into a membership agreement in 2019. The gym wasn't ready for months, they were quiet and then started debiting without communicating adequately. I made a request to cancel and it has been impossible to get out of my contact with them. I requested effective cancellation and a payment plan to settle the amount due and was told that I would have to pay the whole amount otherwise I would still be liable for a portion of my membership monthly. Despite paying my arrears, I am still being charged because I have not paid the cancellation fee and they say they cannot cancel my membership until I settled the whole amount- effectively forcing me into a continued membership agreement. The manager was not professional on the few occasions I communicated with her directly. The service isn't up to standard.

I would not recommend this gym service.