PV
PS V

1 reviews | Active since Nov 2015

06 Nov 2015, 16:44

How long does it take to do a transfer?

First of all I would like to thank the Willowbridge team for their patients in this regard.<br> <br> My ex partner refused to take over the debit order of his contract. Willowbridge made the recommendation of cancelling my contract as there was only 2 months left. And they requested a transfer with management approval as I am the payer for both.<br> <br> This was done over 6 months ago, and my card is STILL inactive. Willowbridge logs a admin queue every time I go in and NO ONE has phoned back. The blond *****'s at Brackenville keeps telling me I should raise the issue at Willowbridge, but the team there says Milissa is yet to do the transfer.<br> <br> This is getting frustrating, as the *****'s at Brackenville keeps giving me attitude when I sign in.<br> And when I go to any other branch I need to wait 30 mins for them to find out I am actually a member and let me in.<br> <br> I have also logged an online query over a 2 months ago and the Willowbridge team logged another one a few weeks back and still NO CONTACT from head office.<br> <br> So in short SO THE TRANSFER AND ACTIVATE MY CARD.

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Replies (1)
Zone Fitness
Zone Fitness's reply09 Nov 2015, 10:30
Official
Hello Flip v Schalkwyk,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention.

As per our phone conversation, I have spoken to Melissa, and she will be in contact with you to resolve the situation, but as I mentioned I have copied in the Operations Manager as well as the Regional Manager in an effort to speed things along.

If for any reason you need further assistance, please do not hesitate to contact me.

Kind Regards
Stephen
Zone Fitness Clubs