1 reviews | Active since Aug 2012
HOW can You CHARGE ME R50 EXTRA?when YOUR to blame
I changed My banking Details on the 28/12/2015. This people at the counter confirmed That It will deduct from my new account as the debit order will only go off on the 04/01/2016. on the 01/01/2016 my debit order returned unpaid from my old account. I went to Zone Fitness on Sunday 03/01/2016 and they said no the debit order will go off on the 04/01/2016 up to today nothing has gone off from my new account new I had to pay R50 extra and held liable for debit order that was not processed correctly by YOUR ACCOUNTS PEOPLE???*** I DEMAND A REFUND OR I WILL TAKE YOU TO COURT. I WENT BACK TO THE GYM TODAY THEN THEY ADVISED ME THAT THE DEBIT ORDER WAS SUBMITTED ON THE 22ND ALREADY?***??? i GET PAID AT THE END OF THE MONTH AND MY CONTRACTUAL D/O DATE IS THE 1ST..SO YOU BREACHED MY CONTRACT..PLEASE EXPLAIN TO ME *** DO I NEED TO PAY R50 EXTRA..SOLVE THIS OR I MOVE TO A GYM WITH A MORE FUNCTIONAL ACCOUNTS DEPARTMENT!!!DISGUSTED BY THIS GYM
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Membership Account Controller of the Club, as well as the National Debtor Manager, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Membership Account Controller of the Club, as well as the National Debtor Manager, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
