Horrible Service and Greedy Company

My wife and myself app**** for a membership with the Zone Fitness at Willowbridge in 2016. Since then we moved and switched her membership to the branch in Brackenfell. I have been back and forth with multiple correspondence to cancel our membership but the gym in Brackenfell did not do a transfer of her membership but renewed it for some reason and now they are demanding that we are liable for another years membership.

I don't know what is wrong with all the gym's in South Africa where it is ALWAYS an issue to cancel your membership. I joined for the contract period and paid the full amount and want to cancel why is it always such a mission? JUST CANCEL MY SUBSCRIPTION LIKE I AM ASKING. Why do I have to take responsibility for mistakes made by their own employees? I refuse to continue with my contract and refuse to even fight this any longer.

JUST CANCEL MY SUBSCRIPTION!!!!!!