CL
Cheryl L
1 reviews | Active since Nov 2015
17 Nov 2015, 13:04
Harrassment and unprofessional
After logging a complaint here nothing was resolved. I'm still being harassed daily by email and phone calls. The best thing today was when one of their call center agents called and while I was still explaining my situation the agent YAWNED! When I requested her name she acted like she couldn't hear me. How professional is that? I called now to request a recording of the conversation and was put on hold numerous times. I wish I've never signed with these people. How do I get this resolve? Are there no laws against this?
Helpful (0)
Replies (1)0
Replies (1)
Zone Fitness's replyOfficial
17 Nov 2015, 13:54Hello cheryllotriet,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with the club, and would like to thank you for bringing it to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail.
I have asked our National Debtor Manager to contact you instead of the club, as she would be able to better assist you, and I have asked the Operations Manager of the club to look into the situation with the staff member you spoke to.
They will be in contact with you as soon as possible to provide feedback and assistance.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with the club, and would like to thank you for bringing it to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail.
I have asked our National Debtor Manager to contact you instead of the club, as she would be able to better assist you, and I have asked the Operations Manager of the club to look into the situation with the staff member you spoke to.
They will be in contact with you as soon as possible to provide feedback and assistance.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply17 Nov 2015, 13:54
Official
Hello cheryllotriet,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with the club, and would like to thank you for bringing it to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail.
I have asked our National Debtor Manager to contact you instead of the club, as she would be able to better assist you, and I have asked the Operations Manager of the club to look into the situation with the staff member you spoke to.
They will be in contact with you as soon as possible to provide feedback and assistance.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with the club, and would like to thank you for bringing it to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail.
I have asked our National Debtor Manager to contact you instead of the club, as she would be able to better assist you, and I have asked the Operations Manager of the club to look into the situation with the staff member you spoke to.
They will be in contact with you as soon as possible to provide feedback and assistance.
Kind Regards
Stephen
Zone Fitness Clubs