1 reviews | Active since Aug 2012
Harassment for erroneous billing!
I am absolutely livid! I am constantly being hounded with messages and calls of my account being in arrears, which is absolutely false.<br> <br> I reside in Gardens and make all my payments at the Kloof Street branch. My last payment was on 3/11/15 of the amount of R760 for the months of October and November. I then gave in my notice to cancel that very moment and signed the documents. <br> <br> I do not owe anything and this constant barrage from ZoneFitness is disgusting. I have sent several e-mails to Tracey Lee to neither acknowledgement nor response but the texts and calls keep coming. I had to be billed R54 for a 1 minute 54 second calm by my service provider since I am roaming, explaining myself to a consultant who called me today saying my account is in arrears of R220 something.<br> <br> Please check all FACTS with Kloof Street and leave me alone. Capitalistic parasites like ZoneFitness are nauseating. Nxa!
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, and email correspondence sent, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager to assist. Someone should be in contact as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, and email correspondence sent, I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager to assist. Someone should be in contact as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs