Gym membership cancellation problems at zone fitness Bellville

I visited the bellville zone fitness on the 10th of October 2018 to cancell my gym membership, that process went well at the branch until the membership service consultant Lauren-Lee Rigney informed me via e-mail that my membership will NOT be cancelled at the end of the month . Mrs Rigney's response to me was that my cancellation request does not meet the 20 day notice period and that my debit run will still go through for the month of November 2018 .

I told her through our email correspondence that the month of October ends on the 31st and with the gym operating 7 days a week my cancellation is valid. Upon my request I asked if there was someone whom I can liaise with however she has ignored me ever since.

This makes me really upset because upon taking up this contract 2 years ago this very same branch and the same department deducted the monthly fee subscription twice from my account with via the monthly debit runs . The bank notification reflected a single amount but the amount on the bank statement was going twice to zonefitness ( Bellville) . Should I have not checked my statement they would be taking double the money to date . I had to fight to correct that issue resolved and to get my money reimbursed. Today I am sitting in hot water with closing this very same subscription which should be a very simple process.

My request is stop the debit runs for this month as I did follow the contract's instruction of 20 days .

Can you please assist

Kind regards Mukona