KM
Kagisho M

1 reviews | Active since Mar 2015

19 May 2016, 11:45

Gym membership cancellation

<p>My name is Murwa Kagisho.</p> <p>I have a complain against Zonefitness aracdia branch. I have signed for their membership last week Monday 09th May 2016. On the Friday I called them to cancel the memebership due to the fact that I will be relocating to another province unfortunately the gentleman I callled told me that he will get back to me I shiuld drop the call. After couple of minutes I wrote him as sms expalining why I wanted to cancel the membership but again he never rep**** to me. According to their contract it states that 'The member may cnacel thos agreement within 5 working days from the date of signature at no obligation and all fees paid will be refunded, peovided that the member returns all iems recieved. (The cooling off period)'. The day I called the gentleman I was still covered by the above conditions and he delibarately refused to call me back as he promise and now I am expected to pay R1600 (60%) of the remaining months fees .</p>

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Replies (1)
Zone Fitness
Zone Fitness's reply19 May 2016, 11:54
Official

Good Day Murwa Kagisho

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

As discussed in our phone conversation, I have logged your complaint to both the Operations & Sales Managers of the Club, someone should be in contact as soon as possible to assist.

Kind Regards

Stephen

Zone Fitness Clubs