JdS
Jean-Pierre de Swardt

1 reviews | Active since Feb 2018

14 Feb 2018, 12:41

Gym Members Just a Number and Premium

Us members are just a number to them, numbers and premiums...they dont give a damn about any circumstances that arrise, I am relocating for work to the other side of the country, where the closest Zone Fitness is a 5 hour drive away.

I called in to try explain and cancel my contract and was told the person dealing with that was not in.

I then e-mailed Jammie Lee Groenewald in the accounts department at Sable Square Zone fitness as instructed and recieved a response the next day that regardless of the circumstances they would hold me liable for 60% of the 10 remaining months on my contract, I then tried calling to chat to Jamie and was told she had left for the day.

I was then Transferred to Angelo who then told me that I must forward Jamie's e-mail to him and he would look in to it and get back to me before 5pm that day. At 6pm that afternoon after not hearing anything back I drove in to the gym to try and get feedback and took my employment contract with to prove that I was in fact relocating, Angelo then said he can garentee me that they would not waiver the cancelation fee in his experience, but he would escilate it and would get back to me before 11am the next day.

At 12 pm the following day I called in again as i had not heard back, When speaking to Angelo he said he had not heard anything and would get back to me, and put the phone down in my ear while I was still speaking...

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