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shannon D

1 reviews | Active since Feb 2015

15 Aug 2016, 15:24

Gym contract that just doesnt want to come to an end

<p>I joined Zonefitness parow centre in December 2013 i was told that the contract would run two years but i was not notified that upon the end of the contract that i would have to go in to cancel it having not been able to attend the gym even once in that two year period i thought that after the two years that the debit order would stop but it didnt upon enquiring about this i was told that the guy who signed me up was suppose to tell me but that i had to send an email to cancel my contract with the gym after having send the email i was stil debited and because i work shifts im not able to go in but everytime i call i get given a new email adress to send an email to ive been debited for a further 7 months on from when this contract was suppose to end so i wanna know what happens to my money because i have not attend this gym once i havent gotten replies to my emails or a call back when they said they would</p>

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Replies (1)
Zone Fitness
Zone Fitness's reply16 Aug 2016, 08:37
Official

Good Day Shannon

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

As discussed in our phone conversation, I have logged your complaint to both the Operations & Regional Managers of the club, someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs