CG
Clarissa G

1 reviews | Active since Nov 2015

25 Jan 2016, 18:12

FURIOUS IS AN UNDERSTATEMENT

A few years ago I signed up with Zone Fitness whilist residing in Cape Town,I signed up at the Willow Bridge mall. Should've known by my induction that I was heading for trouble with this company.<br> <br> Enjoyed my first month of training with unfriendly stuck up staff members. As a student living on her own I had a tight budget, however, I ensured that my membership fee was available for deduction at the end of every month.UNTIl i started experiencing it, my account would be debited for my fee yet once or twice again within the month. I could not recieve my cash because the bank than took it as reverse charges! It continued. On a day, I had no money and food my mom sent cash, it was debited! No one at the gym took my complaint seriously not to mention Dawn , oh & than I'm appearantly signed up at Rondebosch.<br> <br> I was handed over to credit works and now NBA I paid at first but amount never decreased I'm expected to pay R5000 two days later R7000. I called like an idiot and e-mailed Head offices, I do not earn a cent and I am tired of being harrassed so lock me up but I'm sick and tired of this ****! My refunds for bank charges was never given but I'm treated like ****!

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Replies (1)
Zone Fitness
Zone Fitness's reply26 Jan 2016, 08:53
Official
Hello MoiSui,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.

I have logged your complaint to the Operations Managers of both the clubs you mentioned, as well as our National Debtor Manager, in an effort to speedily resolve your complaint. Someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs