***** at accounts department Zone Fitness

I have uncovered ***** at Zone Fitness with regards to the accounts. Simply check Hello Peter and it will confirm others who experience the same.

My first bad experience I had this response:

Hi

I am dire straits with regards to account or card # ***1.

The person who signed up has had a medical emergency and will no longer be able to attend gym.

As no debit orders have been actioned; i woild like to cancel the contract with immediate effect so as to not be obligated to the contract.

I quoted what you said in the first place and highlighted, I called you as well and you never mentioned that it was Masego's daughter who is ill.I am sorry to say this but you will have to pay cancellation fee.I even asked you if you can look for someone to take over the membership and you said it's just the 2 of you.

Thank you

Now that I want to cancel the same contract I get the following response:

Good day Mr Pillay

The contract you signed up for is R225 with an additional of R225 that amount equals R450. It was an error on our side that we debited you R410 and you will not be held accountable for the R120 we did not debit. However now your account has been corrected to R450, an amount you agreed on. Therefore the cancellation of the person you want to cancel will be calculated as R225 which is the amount reflecting on the paperwork you signed up for.

Regards

Now as far as I understand; I have valid documentation which I signed for R410 but in greed and without consent which constitutes ***** they now want to change the amount R450.

I want to take this higher and at this stage I ex0ect the contracts to be cancelled and the cancellation fee waived.

Now I see my efforts to communicate with them are futile and being curbed at branch level.