cS
clint S

1 reviews | Active since Oct 2015

20 Oct 2015, 13:22

*****!!!

a year ago i signed my son up at Zone Fitness Promenade for a 2 year contract, upon him signing up i told the consultant Earle my son was 14 . i was told to bring him in to the gym for an assesment which i did,the consultant Lionel handled the paperwork and was told to have my son checked by the trainers manager at the gym. he then gave the go ahead and the paperwork was filled in where i gave the correct date of birth but i recently found out that his id number was changed to make him a year older without my consent and that constitutes *****! I was then sent an email whereby i was told that disciplinary action was to be taken against Lionel but my son contract is to resume as per normal as he is the legal age now 15 years old . I am appalled at this as clearly the contract has no LEGAL GROUNDS as it was signed up under ********** ID number.<br> The fact that Zone Fitness were cheaper with there premuims per month attracted me to them but with that comes unproffessional staff who has no clue of what customer service means!

0
Replies (1)
Zone Fitness
Zone Fitness's reply22 Oct 2015, 07:51
Official
Hello cmarco29,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.

I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.

I have logged the complaint to the Regional Operations Manager of the Club, who should be in contact with you as soon as possible to try and resolve the situation.

Kind Regards
Stephen
Zone Fitness Clubs