Formal Complaint – Zone Fitness Wynberg Membership Dispute

I am lodging a formal complaint regarding my Zone Fitness Wynberg membership. I signed up on 7 October 2024, specifically requesting a 6–12 month contract due to my temporary work arrangements. Despite this, I have now been told my contract is 24 months, which I never agreed to.

In January 2025, due to pregnancy complications, I submitted medical proof and paid R329 to freeze my membership, as instructed by the club. I then relocated to Johannesburg on early maternity leave with no income, yet I continue to receive payment demands—most recently R600—without any clear explanation.

The consultant who signed me up, Nathan, has since left the company but confirms I requested a one-year term. I believe I have been misled about the contract length and unfairly charged. This is a breach of my consumer rights under the Consumer Protection Act, particularly regarding misrepresentation of terms and unfair contract enforcement.

I request an urgent investigation, the cancellation of all unjust charges, and written confirmation that my account is closed with no further amounts owing.

Evidence Summary – Zone Fitness Wynberg Membership Dispute Date of Sign-Up: 7 October 2024 at Zone Fitness Wynberg. Consultant: Nathan. Agreed Membership Term: Verbally requested minimum 6 months / maximum 12 months. Reason: Temporary contract work in Cape Town, with possibility of returning to Johannesburg. Consultant confirms I told him I wanted a one-year term. Medical Freeze Request: Fell pregnant and had complications requiring immediate gym suspension. Emailed Sharon in January 2025 with doctor’s documents. Paid R329 to freeze membership as instructed. Relocation & Maternity Leave: Returned to Johannesburg on early maternity leave due to medical condition. No income during this period. Unexplained Charges: Despite freeze approval, continued to receive payment demands. Most recent demand: R600 — no clear explanation provided. Contract Discrepancy: Sharon states my contract is 24 months (contradicts what was discussed at sign-up). Consultant Nathan no longer works at Zone Fitness but recalls my one-year request. Timeline Conflict: Contract allegedly ended on 30 June 2025. I gave birth on 13 June 2025 and was still contacted for payment. Consumer Protection Concerns: Misrepresentation of contract terms. Unfair contract enforcement during a legitimate medical freeze period. Lack of transparency on fees and charges.