Failure to cancel membership within grace period, ********** sales person

<p>I have to resort to this route since dealing with the floor staff is proving fruitless.</p> <p>On the first of the June I joined Zone Fitness Bellville just so a nagging sales person could stop calling me. I told him I was to not immediately available to start that grace period so I would join later in the month but he told me that I should join now and he would start the grace period any time before the month ends, when I am ready ...so I joined.</p> <p>In middle of the month I enrolled in some mandatory classes which I attend after work which meant that I didn't have enough spare time to attend the gym anymore. That's when I called the same salesperson (Joshua) and asked him to cancel the membership, which he said he would do within the week.</p> <p>After that he avoided most of my calls, with many excuses like "I'm in a meeting I'll call in 5 minutes", which he never did. Eventually I marched to Zone Fitnes gym since it's within my office yard where I caught him and asked about the cancellation progress. He told me with a smile on his face that the cancellation went through successfully and I should get an SMS in +-2 daysnotifying me to fetch my refundable sign-up fee. </p> <p>I tried calling him a couple of days later and was told that he is no longer with the company which was very suspicious so I asked them to check my membership status where I was told I was still an active member. So I realised that this Joshua guy was stalling for time knowing that he wouldn't be there in a few day. He fooled me.</p> <p> </p> <p>After that I spoke to a lot of people and sent them emails, I called a Paula she never got back to me as promised. I spoke to an Andy and sent him an email that had I sent to Joshua after he told me he had cancelled Andy never got back to me.</p> <p>Eventually I concluded that Zone Fitness staff doesn't really care, I've wasted a LOT of airtime calling and time .</p> <p> </p> <p>I now need you guys to please do what I've been trying to do for the past month:</p> <p>cancel this membership and return my deposit and any other moneys which might have been debited of my pocket.</p> <p> </p> <p>Lungelo</p>