F**ck*d Up

<p>Good day</p> <p> </p> <p> </p> <p>My name is Vuyokazi Mtyukana , I would your assistance regarding a Zone fitness account.</p> <p> </p> <p>In 2015 around July , August I went sign a contract with a sales assistant named Karen at Zone St Georges .She was rushing through the contract and did not double check the contract it was signed correctly by me . On two occasions I had to go to her branch and sign and complete the forms correctly . on the 2 nd occasion I told her that I could not return to the branch all the time because of errors on the application page . She confirm it is fine as the application has not been processed yet and that we left the contact in a cancelled state . In October I had a sms advising my account was in errors from Zone fitness I called the lady named Thandi in the sms and advised her of what happened and she said she would handle it on her side. On the 11 of November 2015 I yet again received an sms from Zone and called the number in the sms and was advised again by Thandi it was an error and I was sent a message that it was not meant for me. I started getting suspicious of this account that kept on popping up of nowhere and this system generated sms’s that were being sent in error to me .</p> <p> </p> <p>I Checked my ITC record as I wanted to check my scoring and found no Zone fitness reflecting as an account I have ever opened -paying or not paying (defaulting on ) what angers me is no debits have been submitted to my account that and I haven’t changed my account since opened in 2012 . To my surprise I got a message from creditworkx –Nimble saying account is handed over to nimble . I don’t have an account with zone fitness I asked for a cancellation it was confirmed verbally that the form was not processed and it would not be ,as I no longer wanted the contact , no debit was submitted on my account , no membership card was handed to me as I gave an instruction of cancellation within the period .</p> <p> </p> <p> </p> <p>Karen who I spoke to on Tuesday 04.10.2016 said the contract was not processed by her and that the admin went ahead and processed it as IT REFLECTS NON COMMS ON their system could be because of the fact that my banking details and id number correspond .Firstly I didn’t appreciate the fact that she was speaking jargon with me that I could not understand , I asked her why the contract was never stopped but I asked her to do it . she said she can’t remember that far . I asked her why no debits were submitted they checked and saw that it was code 30 which meant no debits were allowed . Now THEY DID NOT SUBMIT DEBITS NOW IT IS MY FAULT NOW THEY HANDING ME OVER WHEN I WAS CONTINIOUSLY TOLD IT WAS AN ERROR THAT WOULD BE SORTED AT BRANCH LEVEL . I HAVE ALL THE SMS’S THEY HAVE SENT ME . CAN SOME ONE PLEASE EXPLAIN TO ME WHAT IS GOING ON .</p> <p> </p> <p> ********** 439081-VG MTYUKANA</p> <p> </p> <p> </p>