Extremely Unsattisfied and disgusted for their disrespect and service.

To whom it may concern.

I opened a Zone Fitness account at Westgate Mall Mitchell's Plain , Western Cape , Cape Town and my contract expired the end of June 2018 as I was told.

So I followed the necessary arrangements and cancelled it before then.

I understand the premiums should have gone off the end of June which it have, however one premium still went off end of July.

I went in and informed them of it end of July and spoke to Lee.

He has been making empty promises to me informing me I will be called the next day by Head office, then when that did not materialize I went back and I was told that the person working with these types of case would is on leave and will call me Monday the 13/08/2018 .

I had to call back now on my own airtime yet again and was told by Lesley that the specific guy is still on leave for this week, yet no one cared enough to call me to inform me there of and there are no substitute to take his place in his absence.

I requested to speak to the manager and she is only coming in at 08h30 and Lesley took my details and informed me she will call me back when she arrives, which she has not done yet.

I had to call back at 9 as I have informed that the manager just stepped out , yet she was supposed to start at 08h30 and is stepping out of the branch already.(concerning)

My patience is wearing very very thin and I am fuming for the disrespect.

Kindly urgently look at the service level of this branch as well as the lack of customer centric attitude from the so called superior that had to be setting an example

Also urgently assist with this matter , if my money is not paid into my account no later than end of business today including my bank charges for the deduction, I will take this much further.

I called back again at and my calls are being ignored, I finally got through at 09h38 and was told that the manager is having a mat meeting.

I then called again at 10h30 ( and in this time frame 2 hours has passed since I was told that I will be contacted back by the manager)and spoke to Musufah and he informed me that the manager Najmiya is with a consultant and he took my details yet again and said he will give the manager my details.

So contacting an unhappy customer for a query is far less important than quickly leaving the branch after I was told by Lesley that she will call me as soon as she comes in at 08h30 , having a meeting and seeing a consultant .

Of course the customer can wait right? Believe me I know customer service, being an Old Mutual employee.

I am normally not this type of person but they pushed me over the edge, and one thing I hate the most is being disrespected.

A very unsatisfied and disappointed customer that will never recommend Zone to anyone again.

Shana S