Easy pickings *****ing money from students

My daughter, a student, responsibly visited her local Zone Fitness club to cancel her membership in person. After being shuffled from one consultant to the next, she was finally assured that her membership had been successfully canceled. Yet, despite these assurances, another debit order was processed at the end of October, which she had to reverse.

I reached out to Zone Fitness via email on November 2nd, requesting confirmation of the cancellation and clarity on the unauthorized debit. I asked for a response by the following day, making it clear that, if they failed to respond, I would escalate the issue publicly on Hello Peter. Today, it’s November 7th, and still no response.

This experience reflects a troubling lack of professionalism, poor communication, and disregard for customer service. It’s unacceptable that a simple membership cancellation has turned into an ordeal with ongoing financial impacts and a complete lack of accountability from Zone Fitness.”

Hannah Rose Kiely membership number ***8