DOUBLE DEBIT

Goo day,<br> <br> I am hereby writing this complaint to express my utter disappointment and annoyance with Zone Fitness (Cape Quarter). I spoke to two different consultants there with regards to the cancellation of my gym membership. Both were helpful at first, but with regards to the Cancellation, Garth chose to respond to my emails in his own time. I stressed that I needed it done urgently and Wilbur confirmed he would have it seen to asap. Despite the late replies, I was, as feared, double charged. I paid the R150 (60%) and sent proof of payment in order for the cancellation to be processed, but on 02-04-2016 I was debited my usual R250 again. I expect this to be paid back as I have followed all procedures for cancellation, but was, in turn, not given the necessary customer service. I was not kept updated on the status of my cancellation. <br> <br> Regards