Dishonest in their practices

To Whom It May Concern, I am writing to express my profound disappointment and dissatisfaction with the dishonest information I received regarding the cancellation policy for my month-to-month membership. When I signed up, I explicitly asked about the cancellation process on multiple occasions to ensure I understood the terms. Each time, I was assured that to avoid being charged for the next month, I simply needed to cancel my membership before the 20th of the current month. Based on this clear and consistent information, I decided to proceed with the membership with the intention of switching to a different plan once I had a better sense of the gym. However, when I contacted the gym on August 13th to begin the cancellation process, I was shocked to learn that the actual policy requires a 20-business-day notice. I was informed that the deadline for cancelling this month had already passed on August 6th, and as a result, my account would be debited for the next month. This is in direct contradiction to the information I was repeatedly provided by your staff. The discrepancy between what I was told and the actual policy is a clear example of dishonesty in your sales practices. This lack of transparency has led me to believe that your staff intentionally provided incorrect information to secure my membership, which is a deeply ********* business practice. As a result of this experience, I have lost all confidence in Zone Fitness and no longer wish to continue my membership. I am formally requesting that my membership be canceled immediately