Disgusting Customer Service

<p>1. I had an appointment with Sales Consultant, Aiden at Zone Fitness, Bellville for Saturday, 18/03/2017 at 8am to upgrade my existing membership, however he just DID NOT pitch.</p> <p>2. An Appointment that was confirmed on Friday, 17/03/2017 at 11h06 by Zady Van Rooi</p> <p>3. I then called the branch later Saturday morning, 18/03/2017 and spoke to Jonathan who advised he will get the Manager, Warren Drayton to return my call as he was out doing a Promotion at the time of my call</p> <p>4. When I spoke to Jonathan I CLEARLY mentioned I expect my card fee to be waivered when I do my upgrade for the inconvenience caused</p> <p>5. The Manager, Warren Drayton sent me a confirmation email advising I may proceed with my upgrade at the Rondebosch Branch today (Monday, 20/03/2017) BUT NO MENTION OF MY CARD FEE BEING WAIVERED</p> <p>6. I sent Warren Drayton an email this morning inquiring about the card fee being waivered and still NO RESPONSE</p> <p>7. Zady Van Rooi contacted me this morning via email at 08h53, I informed her of what has transpired on Saturday, 18/03/2017 AND STILL NOTHING IS RESOLVED!!!!!!!!</p>